Senior Project Manager

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

About the Role
 

We are seeking a seasoned Senior Project Manager with a strong background in Operations within a SaaS environment, reporting into the Vice President of Finance Operations. This role will lead cross-functional initiatives that improve operational efficiency, scale internal systems and processes, and support the strategic goals of the organization. The ideal candidate brings a blend of project management expertise, operational savvy, and experience navigating the dynamic environment of SaaS businesses.

Key Responsibilities

• Lead and manage complex, cross-departmental operational projects from inception through completion.
• Partner with stakeholders in Product, Engineering, Customer Success, Sales, and Finance to identify operational needs and deliver scalable solutions.
• Define project scopes, goals, deliverables, timelines, and resource plans; ensure alignment with company strategy.
• Develop and maintain detailed project plans, risk logs, and status reports.
• Monitor key performance indicators (KPIs) and metrics to measure operational project success.
• Identify process inefficiencies and drive continuous improvement initiatives across operational workflows.
• Facilitate change management efforts and ensure adoption of new tools, systems, and processes.
• Mentor junior project manager(s) and contribute to the evolution of project management best practices within the organization.
• Ensure compliance with SaaS-specific regulatory and security standards where applicable.

About You

• 7+ years of project management experience, with at least 3 years focused on operations within a SaaS or tech-driven environment.
• Proven track record of delivering large-scale operational or business transformation projects.
• Strong understanding of SaaS business models, recurring revenue metrics, and scaling challenges.
• Exceptional communication, stakeholder management, and organizational skills.
• Proficiency with project management tools (e.g., Monday, Jira, Smartsheet) and collaboration platforms (e.g., Slack, Confluence).
• PMP, PMI-ACP, or other relevant certifications are a plus.
• Familiarity with tools/systems like Salesforce, Revenue Cloud, NetSuite, or similar is a strong advantage.
• Bachelor's degree in Business, Management, Information Systems, or related field / experience

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.


Our Core Values

• Pirate ship, not a cruise ship. Bias towards action.
• Massive growth takes massive growth. We embrace challenges to increase our impact.
• Grow the pie. We focus on results so our customers & their customers win. Triple Win!
• Purple heart. We put the team before ourselves.
• Extreme ownership. See something? Say something. Right the ship to get us back on course.
• Be a moment maker. We aim to shatter the status quo.

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)
   

Why Second Nature?

• Health first: Medical, Dental, Vision, & Life Insurance, 401K Plan
• Location: Work remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP
• Diverse, inclusive culture: We embrace employees from all backgrounds with openness and respect
• Training: A supportive team to help you grow your career and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
  
   

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.