Property Management Guest Services Specialist - (ZR_23073_JOB)

Step into an exciting role as a Guest Services Specialist, where you’ll be the cornerstone of creating exceptional vacation experiences for travelers and property owners alike. Using state-of-the-art communication tools and property management systems, you’ll handle guest inquiries, coordinate services, and ensure seamless stays for visitors to some of Hawaii’s most prestigious vacation properties. This position offers the perfect blend of customer service excellence and property management expertise, with opportunities for growth and development in the luxury hospitality sector. You’ll work remotely while maintaining a strong connection to our vibrant island operations, using modern technology to deliver outstanding service.

Responsibilities

• Serve as the primary point of contact for guest communications, handling inquiries via phone and text with professional courtesy
  
• Provide instant, accurate information about property amenities, access details, and local services
  
• Guide guests through their stay, from pre-arrival instructions to departure procedures
  
• Perform initial assessment of maintenance requests and coordinate with local operations team
  
• Handle owner communications with discretion and professionalism
  
• Maintain detailed documentation of all guest interactions and property-related matters
  
• Create daily activity reports summarizing guest interactions and property status updates
  
• Utilize modern property management software and communication tools to ensure efficient service delivery
  
• Coordinate with on-site teams to resolve complex issues and ensure guest satisfaction
  

• Exceptional English communication skills, both written and verbal
  
• Minimum 2 years of customer service experience, preferably in hospitality or property management 
  
• Professional demeanor and ability to represent a luxury brand remotely
  
• Strong problem-solving abilities and attention to detail
  
• Tech-savvy with ability to quickly learn new software systems
  
• Reliable high-speed internet connection and quiet home office setup
  
• Ability to maintain consistent schedule within Hawaii Standard Time zone
  
• Experience with vacation rental or hotel operations preferred
  
• Comfort with multi-tasking and managing multiple communication channels
  
• Professional and positive attitude, especially in challenging situations