Specialist - Installation

Under general supervision of the assigned manager or other management-level position within the region, the ALLYDVM installation specialist is responsible for directing the workflow, motivates, trains and monitors the performance of associates involved in the customer implementation process. Responsible for ensuring accurate and timely deliveries with regard to installing, maintaining and troubleshooting customer-facing technology offerings by providing technical expertise, advise and support at customer sites and company locations.

Primary Duties and Responsibilities:

Monitors work processes and makes suggestions for modifications in order to increase and improve productivity, efficiency and accuracy for the purpose of improving costs; implements changes as directed or needed.

Provides work direction to Customer Implementation Specialist.

Maintains, analyzes, troubleshoots, and repairs computer-based systems.

Documents, maintains, upgrades or replaces customer software systems.

Assists customers with questions and problems; works on complex applications.

Installs software and troubleshoots software problems.

Interfaces with customer network resources to resolve software operation issues.

Independently conducts application training for associates and/or customers.

Resolves customer PC software problems.

Adheres to standards and procedures for project reporting, problem resolutions, and documentation.

Provides follow-up calls to customers when appropriate and uses good judgment to escalate problems as they arise.

Facilitates classroom training as needed.

Conducts product presentations and demos to current and potential customers as needed.

Manages customer product implementation projects.

Manages company expenses appropriately.

Must be willing to work extended hours, as needed, in order to meet objectives.

Performs related duties as assigned.

• 1+ years of experience in tech, installation or troubleshooting
• 3+ years of customer service experience

Minimum Skills, Knowledge, and Ability Requirements:

• Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring
• Strong computer skills in order to effectively diagnose mixed environment systems conflicts
• Advanced knowledge of Cencora's customer systems applications
• Strong understanding of current technologies in area of expertise
• Ability to communicate effectively both orally and in writing
• Strong customer focus and ability to manage customer expectations
• Excellent teamwork
• Good interpersonal skills
• Strong analytical skills; attention to detail
• Self-discipline for performing quality work; self starter
• Ability to prioritize work load and consistently meet deadlines; good time management skills
• Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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