Scheduling Specialist, Full-Time

Position is remote.

Who we are:

Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team creating the first scalable and integrated model in mental healthcare for kids and teens. Help shape the future of pediatric mental health and bend the healthcare system to work better for everyone.

Today’s world can be intense and stressful, and it’s taking an unprecedented toll on kids, teens, and families. Bend Health’s collaborative care model relies on therapy to help families manage the ups and downs of everyday life. These challenges could involve managing emotions, challenging negative thinking, and reducing stress and anxiety.

We are looking for a full-time, Scheduling Specialist I who is passionate about whole-person, whole-family mental health care. This position reports to the Director of Care Ops.

Hours:

• 11-8 PST (You can live in any time zone in the US)

What you’ll do:

• Member scheduling related activities for across all services
• Lead and manage ad hoc scheduling requests such as provider late cancellations, no-shows, bulk provider reassignments, ensuring coverage for members
• Assign new providers to bend platforms
• Lead the scheduling priority work queue, update providers on necessary activities to ensure members adhere to the care schedule.
• Lead and drive scheduling related platform implementations, improvements, and processes.
• Assist in coordinating provider Paid Time Off requests, ensuring members have coverage for outages.
• Manage calendar activities and appointments as necessary.
• Participate in training on our proprietary curriculum and collaborative care model

Core Competencies 

• Customer Engagement: Proficiency in connecting and building rapport with caregivers and ability to communicate Bend Health’s services clearly 
• Process Management and Coordination: Experience with onboarding, member engagement, support processes, scheduling, insurance verification and resolution of various barriers
• Empathy and Compassion: Ability to connect with and support caregivers and families during the onboarding process
• Attention to Detail and Quality Assurance: Detail-oriented with a focus on quality assurance in documentation and a proven knowledge of managing workflows
• Digital Health Expertise: Familiarity with digital health environments and Electronic Health Record (EHR) systems with a track record or success in managing client onboarding and engagement
• Mission-Driven and Passionate about Mental Health: A deep commitment and enthusiasm for working in a mission-driven organization focused on increasing access to mental health services for kids, teens and young adults

Who you are:

• Bachelor's in a psychology related field (unlicensed) or certified coach with experience in mental health
• Tech-savvy and comfortable with high volume workloads
• Organized, detail oriented and excited by a dynamic environment
• Warm and engaging
• Passionate about helping kids and teens achieve goals
• Bilingual abilities are preferred

The salary for United States residents is $40-50K/year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Bend Health offers a comprehensive benefits package, incentive and recognition programs, equity, and 401k contribution (all benefits are subject to eligibility requirements).  Come join us to expand access to quality mental health care for kids, teens, and families!

We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us, we will always take the following steps:

• We will only email you from the @bendhealth.com domain

• Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message

• We will not send you a check until you are actively employed

• We will never ask you for personal payment or require you to purchase equipment 

We are here to help if you have any questions or concerns about a job posting. Please reach out directly to hiring@bendhealth.com for inquiries. Thank you again for your interest and we look forward to connecting with you!

At Bend Health, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.