Offer summary

Qualifications:

Experience with Salesforce and demonstrated technical aptitude with Salesforce., Excellent written, verbal, and oral communication skills, with experience presenting to stakeholders., Experience in a customer-facing role, ideally with a SaaS product., Any kind of training experience is a plus, even informal..

Key responsibilities:

Develop and deliver instructional content and live training events for implementation partners and internal resources.

Create customized training programs for end users and system administrators based on client needs.

Review product documentation to identify gaps and create improvement plans.

Assist in configuring, monitoring, and evolving a Learning Management System (LMS).

Job description

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

Litify is seeking a dynamic and talented Salesforce Trainer (Product Enablement Manager) to join our Professional Services team.

A Product Enablement Manager’s typical day consists of prepping for or facilitating live training for customers and partners. In addition to training, a day might involve creating engaging eLearning content, revising technical documentation, and developing instructional and certification programming.

You are someone who enjoys working collaboratively and independently, and are comfortable researching independently and reaching out for guidance. You have extensive experience working in a customer-facing role. You are creative, and enjoy both problem solving and big-picture planning. You thrive in a fast-paced start up environment, and are looking for opportunities to grow your own technical skills. Salesforce certifications are not required, but a plus, and you will have the opportunity to earn certifications in your time at Litify.

In this role, you will:

Develop a comprehensive functional and technical understanding of the core solutions offered by Litify
Develop and deliver instructional content and live training events for implementation partners and internal resources focused on configuration
Develop and deliver customized training programs for end users and system administrators based on the unique needs of each client org
Review product documentation to determine gaps and create plan for external and internal facing documentation
Develop and maintain onboarding and certification programs for clients and partners
Assist in configuring, monitoring, and evolving an LMS

You have:

Experience with Salesforce and demonstrated technical aptitude with Salesforce
Experience creating technical documentation, job aides, and/or delivering live training
Excellent written, verbal, and oral communication with experience making presentations to major stakeholders
Experience in a customer-facing role, ideally with a SaaS product (or similarly complex product)
Flexibility to travel with limited notice up to 15% of the time

Preferred Qualifications:

Strong salesforce background and an interest in growing technical skills; SF credentials not required but a plus
Any kind of training experience a plus, even informal (from creating job aides to delivering live training)

Disclosure:
The estimated base salary range for this role is $75,000-85,000. You will also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Required profile