Dispatch Operations Lead

About Belle

Belle is a fast growing engagement company that is revolutionizing home healthcare – and it all begins with the feet. With 25M+ U.S. seniors no longer able to see or reach their feet, a lack of self care and mobility challenges cost the health insurance plans $38B+ in preventable medical spending every year.

Belle trains and manages a network of nail technicians or “Belle Technicians” who provide in-home foot care (aka medical pedicures). Belle uses cutting edge data science to identify those most in need on behalf of health plans and deploys its services accordingly. While in the home, Belle Technicians complete assessments and screenings, often being the first to identify emerging issues below and above the knee. As these issues arise, a team of remote nurses coordinate care with other healthcare providers - preventing serious and costly episodes.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About This Role

Belle is hiring its first Dispatcher. This is a foundational role with the opportunity to shape the future of dispatch operations at a fast-scaling company. We’re looking for someone who can both manage day-to-day scheduling and also help design the systems, tools, and processes that make our operations more efficient and scalable.

You’ll work closely with Operations and Technology to configure the Carelink platform (scheduling and routing), develop and implement standard operating procedures (SOPs), and define best practices in technician dispatch and route optimization.
 

Responsibilities

Foundational Setup & Strategy

• Partner with leadership to configure and optimize Carelink for Belle’s unique model
• Develop, document, and implement SOPs and workflows for scheduling and dispatch
• Establish metrics and feedback loops for continuous improvement
• Identify and implement dispatch best practices aligned with Belle’s service goals

Schedule Management

• Create and optimize daily technician schedules 
• Design efficient routes using built-in optimization tools to minimize travel time 
• Coordinate with Ops to maximize technician productivity and ensure balanced workloads
• Process schedule modifications including last-minute appointment changes and call-outs 

Coordination

• Generate and distribute daily call lists for schedule teams
• Facilitate patient communications for scheduling
• Maintain clear, real-time communication with Ops to address scheduling challenges
• Monitor and adjust schedules dynamically to accommodate urgent requests and ensure optimal coverage across service areas

Administrative

• Maintain accurate scheduling records and logs within CareLink
• Track and report key scheduling and mileage metrics using analytical tools
• Document and analyze schedule modification trends to improve efficiency and technician utilization

Qualifications

• 2+ years of experience in dispatch, scheduling coordination, or healthcare operations
• Proficiency with scheduling and dispatch software
• Proven ability to implement systems, SOPs, or process improvements
• Knowledge of route optimization techniques and best practices
• Strong organizational and time management skills
• Excellent problem-solving abilities and attention to detail
• Background in mobile healthcare services, home healthcare or telehealth is a plus

Benefits

• Flexible, remote work arrangement
• Competitive compensation
• Opportunity to shape a critical operational function from the ground up
• Health, dental and vision benefits, 401K
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.