Sr. Knowledge Management Specialist – Remote!

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

SSBI (T5)

Job Family:

Business Process Analysis

Job Qualifications:

Skills:

Knowledge Management, Meeting Minutes, Microsoft SharePoint, Process Improvements, Standard Operating Procedure (SOP)

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT has been supporting the IHS mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives. You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities. 

  

Our work depends on a Sr. Knowledge Management Specialist joining our team to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program. As a Sr. Knowledge Management Specialist supporting the IHS EHRM program, you will be responsible for supporting the PMO for contract management execution support. 

  

This position is fully remote!  

HOW A SR. KNOWLEDGE MANAGEMENT SPECIALIST WILL MAKE AN IMPACT: 

• Support the Knowledge Management (KM) and SharePoint (SP) team as the primary function, with secondary support to the program team. Workload split: 80% KM/SP support and 20% program/meeting support 
• Monitor, triage, and track KM tickets, coordinating resolution with appropriate stakeholders 
• Assist with SharePoint content uploads, metadata tagging, and document upkeep 
• Conduct content reviews for SharePoint governance recommendations 
• Support documentation and development of standard operating procedures (SOPs) 
• Help build out the Lessons Learned database, formalizing process and usage 
• Contribute to SharePoint site cleanup by identifying duplicate or abandoned libraries, lists, and content 
• Coordinate meetings and capture action items and accurate meeting minutes for KM and program-level meetings 
• Provide coverage for overlapping or conflicting meetings, especially during staff leave 
• Support GovSlack administration 
• Offer general program support including communication coordination and ad hoc tracking/reporting 

REQUIRED QUALIFICATIONS AND EXPERIENCE: 

• Bachelor’s degree and 8+ years of relevant experience (or equivalent combination of education and experience) 
• Expertise in SharePoint - including document libraries, metadata tagging, lists, and permissions
• Experience with documenting meeting minutes and action items
• Experience supporting technical, clinical, or PMO teams 
• Experience with supporting change management, reporting, and workflow tracking 
• Experience with determining issue resolution pathways/escalation 
• Experience with tracking milestone progress during development and implementation phases 
• Experience with coordinating communication across functional teams 
• Must be able to obtain a Public Trust Level 5 clearance
• Ability to travel up to 25% of the year, if needed 

DESIRED QUALIFICATIONS AND EXPERIENCE: 

• Experience with GovSlack, Slack, or other team collaboration platforms 
• Familiarity with knowledge management concepts and structured documentation practices 
• Experience supporting federal contract program manager
• Task management experience and/or skills
• Excellent organizational and time management skills; ability to manage frequently changing priorities of competing importance
• Ability to communicate and interact effectively with internal/external teams including key stakeholders and customers
• Ability to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions
• Ability to produce high-quality documentation that contributes to the overall success of our program
• Excellent written communication skills

   

GDIT IS YOUR PLACE: 

• Full-flex work week to own your priorities at work and at home. 
• 401K with company match. 
• Comprehensive health and wellness packages. 
• Internal mobility team dedicated to helping you own your career. 
• Professional growth opportunities including paid education and certifications. 
• Cutting-edge technology you can learn from. 
• Rest and recharge with paid vacation and holidays. 

#IHSJobs

The likely salary range for this position is $96,034 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans