Customer Engineer for Dynamics CRM

Job Title:

Customer Engineer for Dynamics CRM

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Summary:

We are seeking a skilled and experienced Dynamics CRM Customer Engineer with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform. For Dynamics CRM, there should be a strong focus on performance tuning, customization, troubleshooting and code review. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE).

Responsibilities

• Establish yourself as a trusted advisor with key stakeholders at assigned customers

• Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success

• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers

• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed

• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers

Qualifications General:

• Fluency in Portuguese or Spanish depending on geography

• English is desireable

• Effective communication skills to identify, engage, and interact with key stakeholders

• Proficiency in delivering technical training

• Consulting and customer facing role experience

• Excellent problem-solving and troubleshooting skills

• Ability to work collaboratively in a team environment

• Deep technical acumen combined with a curiosity to continue learning

• Excitement for modern engineering tools and practices Dynamics CRM

• Enterprise level support and administration focused specifically with:

• CRM infrastructure installation and configuration

• CRM deployment configuration

• CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)

• CRM integration o CRM performance and tuning optimization

• Dynamics CRM Cloud Migration

• Knowledge in CRM 2015+ build versions and upgrade experience

• Architectural experience for Dynamics CRM on-premises

• Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

• Environment health assessment experience

• Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform

• Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules

• Dynamics 365 Customer Service

• Dynamics 365 Field Service

• Dynamics 365 Customer Insights - Journeys

• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse

• Power Apps

• Power Automate

• Power Platform admin center

• Administration experience

• Customization and Integration experience

• Application Lifecycle Management experience

• Power Platform governance and center of excellence experience

• Advanced Microsoft certifications

• Experience with Dynamics 365 Customer Insights – Data

• Experience with Dynamics 365 Project Operations

Desired Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Knowledge of best practices in D365 F&O development
• Minimum of 5 years of hands-on experience in performance optimization and technical aspects of Dynamics 365 Finance and Operations and AX 2012.
• Extensive knowledge of Dynamics 365 Finance and Operations architecture
• Proficiency in diagnosing and resolving performance bottlenecks in Dynamics 365 Finance and Operations and AX 2012, including SQL tuning, query optimization, and indexing strategies
• Experience with performance monitoring tools and techniques, such as tracing, profiling, and monitoring application metrics
• Familiarity with best practices for application deployment, server configuration, and infrastructure optimization in Dynamics 365 Finance and Operations environment
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and address complex technical issues impacting system performance
• Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and articulate technical concepts to non-technical stakeholders

We accept applications for this position on an ongoing basis. 

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

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