IT Sr Product Manager

Responsibilities

This is a remote position.

Job Summary

The Senior Product Manager provides application technology expertise and direction in the application development or implementation of highly complex/enterprise wide cross functional program or projects. May lead to resolution of highly complex problems.

The Senior Product Manager works on multiple projects, engaged in enterprise wide projects and a team member or sometimes as team leaders. Acts as subject matter expert for multiple area. Leads a cross functional team to troubleshoot highly complex hardware, software and system problems.

Job Responsibilities

• Responsible for delivering or leading the design, development, support, Maintenance deployment of functional applications as well as information support processes.
• Project assignments of high complexity which includes application design, and configuration build. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation and work with Product Engineers or Product Administrators to meet business objectives. This includes assisting business leadership and IT leadership with strategic planning and initiatives.
• Develops or leads test plan development for new application functionality from an application/technical perspective. Collaborates with key stakeholders and may provide guidance on function testing.
• Lead resolution of high complexity issues or requests that need a technical expert for specific solution sets. And typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.
• Responsible to complete tasks and associated documentation within committed timeframes, and effectively communicate across teams and all levels of management and leads others on the team with task assignments and deliverables.
• Leads technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
• Develops, maintains and a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
• Lead Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
• Develops overall project task list for team, estimates and resource plans for highly complex or enterprise wide solutions.
• Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery.
• Provides guidance and training and problem solving assistance to other team members and operational support teams.
• Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
• Involved in the Development of service level agreements (SLAs). Monitors deviations and escalates issues to leadership.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.
• 5+ years experience in Project, Product or Program Manangement required.
• 10+ years’ experience working in IT as an Application Systems Analyst or Technical Analyst role
• 6 or more years’ experience application support, implementation or development experience with applications in a hospital or medical related industry is required.
• 2 or more relevant technical/professional security certifications preferred.
  
  

Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Pay Range

$51.66 - $74.91 /hour