Offer summary

Qualifications:

Prior experience in a customer service role., Excellent verbal and written communication skills., Proficiency in customer service software and CRM systems., Ability to work both autonomously and collaboratively..

Key responsibilities:

Manage incoming customer inquiries via email, phone, and chat.

Provide exceptional customer support by addressing customer needs and concerns.

Troubleshoot technical issues and escalate complex cases as needed.

Collaborate with teams to advocate for the customer and drive product improvements.

Job description

We are currently seeking a Customer Success Agent to work remotely for a team based in Cork.

What We Offer

Competitive annual salary, ranging from €30,000 to €35,000, based on experience and qualifications.
Flexible work schedule
Full Remote

Responsibilities

Manage incoming customer inquiries via email, phone, and chat
Provide exceptional customer support by understanding and addressing customer needs and concerns
Troubleshoot technical issues and escalate complex cases to the appropriate teams
Proactively identify opportunities to improve the customer experience and implement solutions
Collaborate with sales, product, and engineering teams to advocate for the customer and drive product improvements
Maintain accurate records of customer interactions and follow up as needed

Minimum Requirements

Prior experience in a customer service role.
Excellent verbal and written communication skills to effectively interact with customers.
Proficiency in utilizing customer service software, CRM systems, and other relevant tools.
Ability to work autonomously as well as collaboratively within a team setting.

Required profile