Call Center Disputes Agent

• Area of Interest: Patient Services
• Salary Range: $18.34-$27.52
• FTE/Hours per pay period: 1.0
• Department: CBO- Single Billing Office
• Shift: 8am-4:30pm
• Job ID: 164694
  
  

Overview

We're seeking a Customer Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, guarantors, affiliates and external agencies. The disputes may include but are not limited to de-escalating patient billing disputes, resolving insurance processing issues, patient care concerns, investigating services performed, coding reviews and collecting self-pay accounts receivable.

Location: Remote, applicants preferrably reside in the UPH geographical areas of Iowa, Illinois, or Wisconsin

Hours: Monday-Friday, 8:00am-4:30pm

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate Central Billing Office (CBO) resources to resolve account questions. Agents are to be professional and courteous at all times, creating a positive image for UnityPoint Health and following our FOCUS values, work as a team player supporting our vendors and UnityPoint staff to complete all tasks in the most efficient manner.

Qualifications

Required:

• High School Diploma or Equivalent
• A minimum of 2 years' experience in a customer service call center environment.
• A minimum of 2 years' medical billing experience.
  
  

Preferred:

• Data entry skill level- minimum of 40-50 words per minute.
• Bi-lingual
• Prior experience in a third-party collection or medical collections and knowledge of industry terminology, principles and procedures is highly preferred.
  
  

Knowledge/Skills/Abilities:

• Ability to use de-escalation practices for escalated disputes.
• Ability to understand and apply guidelines, policies and procedures.
• Must possess the ability to read, write and communicate in English.
• Ability to communicate effectively both verbally and in writing.
• Interpersonal skills
• Basic computer skills
• Motivation Teamwork Customer/Patient focused Professionalism
• Strong organizational skills
• Requires knowledge of state and federal healthcare laws and regulations.
• Strong attention to detail and accuracy.
• Ability to learn and master multiple computer and phone systems quickly.
• Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates