Sales Appointment Scheduling Representative

Overview

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion
  
  

Our values aren’t empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Click here to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

As a Senior Care Advocate you will be the face of Specialist Management Solutions (SMS) to our customers. This is a Medical Concierge (White Glove) service where you’ll deliver a personized, empathetic consumer experience as they navigate the complexity of the healthcare system. This will include answering questions and resolving issues in collaboration with teams across the company, healthcare providers, and insurance companies. You will be primarily engaging with our customers telephonically, but you will develop strong relationships with them as they complete their healthcare journey.

The role involves conducting outbound cold calls to inform members about their SMS benefits, educate them on the advantages of utilizing Ambulatory Surgery Centers (ASCs), and encourage members to schedule appointments, fostering a deeper understanding of SMS services and proactive healthcare engagement.

A successful Sr. Care Advocate will effectively communicate the value of SMS benefits, clearly explain the advantages of utilizing Ambulatory Surgery Centers (ASCs), and proactively encourage members to schedule appointments. They will demonstrate strong interpersonal skills, maintain a member-focused approach, and consistently meet outreach and engagement goals.

• The work schedule will be Monday - Friday from 11:30am - 8pm EST / 10:30am - 7pm CST **
  
  

Responsibilities

• Predominate amount of work surrounding calling members (Cold Outbound calls) to inform them of their benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
• On occasion, will receive inbound calls from members to educate them on their benefits and provide guidance with appointment scheduling
• Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism
• Update all systems accordingly to document member engagement
• Listen to member’s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction
• Collaborate with other departments and partnering companies as necessary
• Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing
• Analyze a variety of problems and provide information/solutions
• Work within a team to achieve performance targets
• Other responsibilities as assigned
  
  

Qualifications

• High school diploma or GED is required
• At least 3+ years of customer service / Sales experience
• Must be comfortable making outbound cold calls to schedule medical appointments
• Customer-centric focus with excellent communications skills
• Express empathy with customers & compassion for their challenges
• Passion for healthcare improvement
• Ability to work independently and in small team
• Agility- Ability to change direction quickly
• Time management / task management
• Knowledge of care coordination and case management concepts is preferred.
• Bilingual language skills preferred (English-Spanish or other)
  
  

USD $21.50/Hr. USD $21.50/Hr.