Offer summary

Qualifications:

High School Diploma/GED/AA preferred but not required., Customer service experience is preferred., Strong technical software skills are required., Attention to detail and quality documentation mindset are essential..

Key responsibilities:

Conduct outbound calls to notify potentially affected facilities.

Maintain confidentiality and professionalism during communications.

Adhere to provided scripts and messaging protocols.

Manage data entry and documentation within the provided database.

Job description

Internal Job Description

IQVIA/MedTech, partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. This includes contract clinical, field technical, inside sales and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet our clients & customer-facing needs. Technology is wrapped around all of the offerings and program success is tracked and measured with our real-time business intelligence analytics. This provides our clients with critical insights into their most important resources - their people, patients, and customers.

Position Overview:

This role is responsible for coordinating and/or contacting key customers on medical device recalls.

This person is responsible for supporting voluntary product recalls. This person will own contacting affected customers, providing that customer with the upgrade, troubleshooting, and appropriately documenting their work.

Preferred Skills/Qualifications:

Education: Preferred but not required – High School Diploma/GED/AA
Customer service or other related experience preferred
Polite, professional phone demeanor required
Attention to detail and a quality mindset for documentation required
Ability to follow direction
Previous healthcare experience preferred
Prior recall experience preferred
Strong technical software skills required
Ability to work remotely from a home office required; equipment is provided
Ability to work PST business hours required

Position Responsibilities:

Conduct outbound calls to notify potentially affected facilities
Maintain appropriate level of confidentiality and a high level of professionalism
Adhere to provided script and messaging protocols
Data entry and management within provided database
Strong documentation skills
Provide customer feedback to corporate teams

Apply today if you are interested in joining a rapidly growing organization and a fun work environment!

#LI-CES

#LI-Remote

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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