School Success Lead, Dubai UAE

About Us ✨

At Komodo, we’re on a mission that we’re pretty honoured to have. We work with the most inspiring schools across the globe to enable them with a wellbeing-first approach. Our ultimate aim? To ensure every school is a place in which everyone thrives. We have a burning desire to help schools implement the best mental health and wellbeing practices, support every student & staff member on their journey to unlocking their true potential and give all parents the peace of mind they deserve. With our software and wraparound services, we provide deep insight into the heartbeat of schools, enabling staff to be proactive and make the best decisions when it comes to school wellbeing.

We enable schools to measure the effectiveness of their wellbeing strategies, highlight critical wellbeing issues and provide every student & staff member with a voice when they need it most. The work we do on a daily basis, whether it be the code we write, the customer support we provide or the psychology embedded within our product, it all goes toward preventing a child from being bullied, highlighting someone in need of support or making a school a safer, happier place for all. This is what drives us.

Founded and headquartered in Christchurch, New Zealand, we currently have a team of 14 based in office and remote. You will be our second UAE-based (fully remote) employee, alongside our existing Sales team member!

About The Role 💼

Working as the key account manager for schools in the region, you’ll play a crucial role in empowering schools with the Komodo platform. A little snapshot below;

• Work directly with schools to ensure high-quality customer experience with new and existing customers.
• Impact the business growth through onboarding new schools (incl. Training sessions), school retention and school rollouts.
• Aid in the development of the customer success strategies for our schools.
• Quarterly customer reviews, training sessions, partaking in webinars, creating content for customers, delivering impactful content at workshops, and helping grow our Komodo community.
• Actively participating in and assisting with your annual KPI's and supporting company growth.

You must be based in Dubai permanently.

Requirements

Core Requirements 🔑

• At least 2 years of Customer Success experience or equivalent.
• Experience across full Customer Sales Cycle.
• Experience in understanding Customer Success processes.
• Experience working on account management and growing existing contracts with customers.
• Experience in presenting training sessions (or presentations) to customers (in-person and virtual), as well as conference speaking.
• Experience using CRM systems.
• Availability to travel as needed (domestically and internationally).
• Hold UAE residence.
• Hold UAE driving license and own a car.
• Previous work with or within the education sector (preferred, not essential).

About You 🫵

• You are a go-getter.
• You are coachable, open-minded and open to feedback or providing feedback to us.
• You love communicating and are always providing comms on time to the right people.
• You can connect with people quickly in person, and have awesome written skills (you are incredible at translating customer problems to our different departments to achieve the best solution).
• You are able to work fully remote, and manage timezone crossovers with the team based at our NZ HQ.
• You are collaborative with other in-market team members to attend events, run community gatherings and present on relevant topics.
• You're hard working - you love working with people, and are always striving to provide the best customer experience.
• You love (and are great at) asking the right questions to help build the right solution for our customers.
• You are able to work independently and as part of a team (this is crucial, you must be able to manage your own time like a boss whilst working within a team environment).
• You are flexible and adaptable to change (we are a startup, things change - quick and often!).

Given the nature of this role, you will be required to work at certain times during the year to accommodate different time zones. This role is based on full-time hours, and you will be in charge of your own working schedule (as long as you are covering your core responsibilities as required by the role).

Benefits

Perks 🎖️

• Work from home for a New Zealand based startup as our in-market representative.
• Annual Wellbeing Allowance so you can take care of yourself.
• Employee Assistance Program (EAP) to support your overall wellbeing.
• Personal Development Allowance and monthly 1:1s check ins to support your growth.
• Access to mentors, courses and learning resources.
• ESOP so you own a part of the company you join.
• Annual pay review.
• Annual ‘Komodo Week' in NZ (we'll fly you over during NZ winter to bring the team together).
• Komodo EOY Annual Awards to acknowledge outstanding achievements and hard work.

Package 🎒

• This role is providing a full monthly package between 15,000 - 17,000 AED dependent on candidate, plus commission and an ESOP package.
• Our package includes a car allowance, phone allowance, health insurance and a working visa (if required).