Offer summary

Qualifications:

1+ year experience in dispute resolution or a related field., Experience handling disputes in Stripe., Proficiency in Microsoft Office and Google Workspace., Strong analytical, problem-solving, and communication skills. Fluent in English (C1-C2 level)..

Key responsibilities:

Review and investigate customer disputes to assess validity and determine appropriate action.

Gather relevant information and prepare clear, professional responses to resolve issues.

Collaborate with clients and internal teams to ensure timely resolution and gather additional context when needed.

Maintain accurate records of all dispute activities and outcomes.

Job description

Location: Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Dispute Resolution Specialist to join our remote team and support our growth.

Responsibilities:

Review and investigate customer disputes to assess validity and determine appropriate action.
Gather relevant information and prepare clear, professional responses to resolve issues.
Collaborate with clients and internal teams to ensure timely resolution and gather additional context when needed.
Escalate complex cases to management or legal and assist in strategy development.
Maintain accurate records of all dispute activities and outcomes.
Help develop preventative measures and work with clients to reverse disputes through effective communication.

Requirements

1+ year experience in dispute resolution or a related field.
Experience handling disputes in Stripe.
Proficiency in Microsoft Office, Google Workspace, and other relevant software.
Strong analytical, problem-solving, and communication skills.
Detail-oriented with a high level of accuracy.
Fluent in English (C1-C2 level).

Benefits