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1st Line IT Support

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United Kingdom

Offer summary

Qualifications:

Proven experience in IT support or a related field., Strong knowledge of computer systems, networks, and troubleshooting techniques., Excellent communication and customer service skills., Relevant certifications such as CompTIA A+ or equivalent are preferred..

Key responsibilities:

  • Provide first-line support to users via phone, email, or in-person.
  • Diagnose and resolve technical issues related to hardware and software.
  • Document support requests and resolutions in the ticketing system.
  • Assist in the setup and configuration of new equipment and software.

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