Offer summary

Qualifications:

BA/BS degree with 8+ years of relevant experience or equivalent education and experience., Master’s degree preferred., Strong understanding of client implementation and service delivery processes., Excellent communication and problem-solving skills..

Key responsibilities:

Lead large and complex client implementations across various locations.

Establish and partner with the Service Delivery organization to resolve issues and meet schedules.

Ensure successful planning and execution of contracted services, including governance and performance metrics.

Communicate insights and opportunities to clients while providing operational and risk management strategies.

Job description

What success looks like in this role:

• Leads large, complex and geographically expansive client implementations.
• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by:
o Meeting cost, governance, performance, quality, innovation and value requirements,
o Participating in contract and account governance,
o Developing or co-developing annual review of service level agreements.
• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

You will be successful in this role if you have:

BA/BS degree and 8+ years’ relevant experience OR equivalent combination of education and experience
Master’s degree preferred

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Required profile