FIX Connectivity Specialist

Are you a strategic thinker with deep technical expertise in FIX protocol and a passion for building seamless broker connectivity? Do you thrive on managing high-stakes, high-impact integrations with trading partners and systems across complex EMS/OMS environments? Are you excited to contribute to the evolution of a cutting-edge investment management platform while partnering with major industry players? If so, we invite you to be a part of our innovative team.

Ridgeline is seeking a Senior FIX Connectivity Specialist to join our Customer Experience organization within the Partnerships group. This highly visible and impactful role will lead broker onboarding and FIX connectivity efforts, ensuring Ridgeline customers gain timely, robust access to critical trading venues. You will work closely with industry leaders, manage FIX certifications, and contribute to an integrated trading ecosystem that powers modern investment workflows. In this role, you'll use cutting-edge technologies—including AI tools like ChatGPT—to streamline technical documentation, accelerate problem-solving, and elevate support efficiency.

What will you do?

• Lead broker onboarding from commercial negotiation through FIX certification and go-live readiness
• Develop integrations with Execution Management Systems (EMS) and Outsourced Trading Desks (OTDs) to meet client-specific trading workflows
• Collaborate with FIX infrastructure partners like Broadridge’s Itiviti and NYFIX Trading Hub to deploy and maintain FIX connectivity
• Own the configuration and customization of FIX messages, tags, and protocols aligned with Ridgeline’s OMS
• Act as the escalation point for FIX-related production issues and drive root-cause analysis and resolution
• Document FIX workflows, integration specs, and operational playbooks to ensure maintainability and knowledge sharing
• Ensure all FIX connections meet regulatory standards and internal compliance guidelines
• Optimize onboarding, testing, and deployment processes to drive scalability and operational efficiency
• Enable CX Support teams through documentation, training, and collaborative knowledge transfer on FIX configurations

Desired Skills and Experience

• 7–10 years of experience with FIX protocol, broker onboarding, and trading system integrations
• Strong background in independently managing FIX certification and EMS/OMS integrations
• Hands-on experience with Broadridge/Itiviti and NYFIX is highly desirable
• Deep knowledge of FIX 4.2/4.4, message formatting, and electronic trading workflows
• Familiarity with trading platforms and EMS/OMS ecosystems
• Skilled in using UAT and production testing tools for FIX environments
• Excellent communication skills with both technical and business stakeholders
• Highly analytical, detail-oriented, and effective at cross-functional coordination
• Comfortable working in a fast-paced, evolving customer-facing environment

Bonus:

• Prior experience working at a FinTech, trading platform provider, or asset manager
• Familiarity with FIX-over-TLS or managed connectivity hubs
• Experience contributing to process automation or self-service tools for client onboarding

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. 

Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits 

The cash compensation amount for this role is targeted at $198,500 - $233,500 OTE. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. 

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. 

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

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