About Genea:
As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2023, with a rating of 4.5 out of 5 stars on Glassdoor. Our team members love our competitive benefits, including 401k matching, PTO, 100% paid parental leave, remote work options, and development/training opportunities.
Job Overview:
The Customer Service Specialist I is responsible for the management of all level 1 support calls (as applicable), emails, tickets, and chats by resolving customer issues, documenting them in the company CRM, and taking the appropriate follow up steps with the customer’s Account Manager. This individual is also responsible for answering general office phones (as applicable), completing data entry as needed or required, quality assurance, and building professional relationships with customers/properties. They will interact directly with customers via phone (as applicable), email, and chat to ensure 100% satisfaction with the product and service. Additionally, they will take on level II support tasks where applicable. These tasks include, but are not limited to, monthly billing tasks, accounting file reviews/adjustments/uploads, and other billing related tasks.
Regular Shift Schedule: 8-hour shift, 5 days per week, Monday – Friday, 8:30 AM – 5:00 PM Pacific Time*
* There will be a different Training Schedule for the first two weeks: Monday – Friday, between 7:00 AM – 3:30 PM Pacific Time
Duties and Responsibilities:
Qualifications:
Estimated Salary Range: $21.63 - $24.04 / hour
The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.
Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website.
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