Fluent in both English and Spanish, with excellent communication skills., High school diploma or equivalent; additional education in customer service is a plus., Proficient in using customer service software and tools., Strong problem-solving abilities and a customer-oriented mindset..
Key responsibilities:
Assist customers with inquiries and issues via phone, email, and chat.
Provide accurate information about products and services in both languages.
Document customer interactions and maintain records in the system.
Collaborate with team members to improve service delivery and customer satisfaction.
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