Application Support Engineer, Trilogy (Remote) - $60,000/year USD

Transform inefficiency into excellence with Trilogy's cutting-edge AI-driven support ecosystem. Say goodbye to mundane tasks and hello to solving complex challenges that push your expertise to the next level.

Join us in redefining customer support for over 100 enterprise software products, where your role is to tackle the toughest issues that even our advanced AI can't solve. If you're driven by problem-solving and eager to grow, this is your stage.

Here, you'll find no room for hesitation or hand-holding. We're looking for those who thrive on independence, quick adaptation, and the relentless pursuit of solutions. Step up to a role that accelerates your growth and amplifies your impact.

What You Will Be Doing

• Analyze and resolve complex customer support tickets escalated by our AI systems, leveraging your technical expertise to enhance AI capabilities.
  
  

What You Won’t Be Doing

• Spending months to get acclimated; expect to be proficient in multiple products within the first month.
• Depending heavily on managerial support; autonomy is key to thriving in this role.
  
  

Application Support Engineer Key Responsibilities

• Deliver exceptional customer support by integrating technical expertise with AI, focusing on resolving complex issues beyond AI's current capabilities.
  
  

Basic Requirements

• Reside in North or South America.
• Minimum of 4 years in a technical customer support or engineering position.
• Expertise in advanced generative AI, including workflow automation and custom GPTs; basic LLM usage is insufficient.
  
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-EC-Quito-ApplicationSup.040