Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Quality Assurance is a critical part to the optimization of our performance through continuous process improvement. This position will drive and assist with activities which include, but are not limited to:
- Completing highly visible quality compliance audits and quality improvement initiatives with significant business impact.
- Employing excellent assessment techniques, including proper scoping, testing, report writing and stakeholder management.
- Effectively conducting and clearly documenting needs assessments, gap analysis, and root cause analysis to propose innovative mitigation strategies.
- Providing education to stakeholders across the account around Operational impacts, contract compliance, quality governance and standards, continuous quality improvement, and effective quality planning.
- Promoting an organizational culture of continuous quality improvement and employee empowerment.
Your role in our mission
- Assess, develop, and execute quality assessments of business quality systems, policies, and practices to ensure compliance with internal, industry, and client standards and requirements by business area.
- Compile and communicate reports/results to leadership; propose changes to business processes and policies to improve quality and minimize risk of failures.
- Act as a change agent to ensure that Quality Assurance methodologies are being supported and sustained within the organization. This includes effective mentoring to promote ‘buy in’ from key stakeholders for continuous quality improvement.
- Lead and/or participate in large, cross-division functional teams or projects that affect the organization’s long-term goals and objectives, including development and maintenance of detailed work plans, estimates, schedules, and status reports.
- Conducts other duties as assigned.
What we're looking for
- At least 6 years of experience in an audit, quality assurance, or process improvement or data quality role.
- Bachelor’s degree or equivalent experience.
- Audit, Lean Six Sigma certifications or other training preferred.
- Healthcare or insurance industry experience is preferred.
What you should expect in this role
- This position is 100% remote
- Experience with various process improvement disciplines and relevant tools/techniques
- Excellent verbal and written communication skills
- Excellent customer service skills
- Strong project management and organizational skills
- Ability to exercise independent judgment in deploying appropriate criteria, methods and techniques required to achieve measurable objectives
- Demonstrated analytical ability
- Proven ability to influence innovative solutions cross-functionally
- Ability to manage timelines and balance multiple deadlines
“A philosophy that uniform commitment to quality in all areas of the organization will promote a culture that meets customers’ perception of quality. It involves coordinating efforts to improve customer satisfaction, increasing employee participation, forming and strengthening supplier partnerships, and facilitating an organizational culture of continuous quality improvement. TQM requires constant improvements in all areas of the company as well as employee empowerment.”
#LI-REMOTE
#LI-CB1
The pay range for this position is $63,000 - 90,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
