Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Strong troubleshooting and problem-solving skills., Experience with technical support and customer service., Familiarity with software and hardware systems..

Key responsibilities:

Provide technical support to clients via phone, email, and chat.

Diagnose and resolve technical issues in a timely manner.

Document support interactions and solutions in the ticketing system.

Collaborate with engineering teams to improve product functionality.

LightMetrics offers an AI-based platform for real-time driver coaching and associated driver safety analytics to enterprises in the automotive ecosystem. Our partners use our cross-platform device software and rich RESTApis to create differentiated driver safety offerings, without being reliant on dedicated hardware. Marquee clients in the automotive ecosystem - OEMs, Tier-1s and Telematics Service Providers - are bringing safety to thousands of fleets everyday using our solutions.

Required profile