Offer summary

Qualifications:

Bachelor's degree in a technical field or equivalent experience., Strong problem-solving skills and technical knowledge., Excellent communication skills in both German and English., Experience in customer support or technical support roles..

Key responsibilities:

Provide technical support to customers via phone, email, and chat.

Diagnose and resolve technical issues related to products and services.

Collaborate with engineering teams to improve product functionality.

Document customer interactions and technical solutions in the support database.

Lumiform was founded three years ago by the brothers, Philip and Lukas Blasberg, with the vision to build the leading deskless worker OS that could help businesses digitize, speed up and automate workflows for frontline teams, getting rid of pen and paper. Thanks to our easy-to-use app, Lumiform is used by businesses all over the world to streamline processes such as hygiene documentation in restaurants, safety walks on construction sites, vehicle inspections in logistic companies, or risk assessments in production plants, just to name a few. You can digitize any check sheets and documentation, with also analytics and reporting all in one place. The app can be used in the so that technicians, engineers and many others can complete on site documentation and submit everything via iPad, smartphones or any mobile device. Over 20,000 organizations in 188 different countries have performed over 1 million inspections in the last year, by trusting Lumiform to help them improve the operational excellence of their business. Our team of Lumi’s believe in our vision and execute on our purpose to support these businesses. Our mission is also to positively impact the environment by helping to reduce the amount of paper needed to carry out audits and inspections. The quality level of products, services or machines drastically increases, which also helps increase customer satisfaction. With Lumiform, deviations from safety and quality standards are quickly revealed and resolved. Lumiform's mobile and desktop app can be used for any industry and for business of all sizes. 98% of our customers say that they have more control over their operations. The app is a customizable checklist maker, while we keep adding useful content to our existing library of 10,000 landing pages and 12,000 ready-made templates, which will help to fulfill the needs and wishes of our customers and deliver on what matters most to them. See what our customers say about us on Capterra.

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