Offer summary

Qualifications:

Bachelor’s Degree or Diploma in Business or Information Technology., Proficient in Learning Management Systems (LMS) and Student Management Systems (SMS)., Technically savvy with the ability to adapt to new digital tools., Experience with data analysis tools like Microsoft Power BI..

Key responsibilities:

Support learners in their blended learning journey and ensure successful outcomes.

Monitor and track learner progress, providing guidance and support as needed.

Facilitate communication between learners, employers, and stakeholders to enhance engagement.

Coordinate with instructors and assessors to ensure smooth delivery of educational content.

Job description

This is a remote position.

Job Role Description - Learning Associate (Learning Support)

Job Function:

Shaping the skills, minds, and careers and have the ability to inspire and support the learners as they discover their passion and drive in achieving superior learning experience and successful skills outcome.

Support blended learning journey for our learners to achieve superior learning experience and successful skills outcome
Learner’s liaison and support on learning plan, schedules, administration and payment collection etc
Motivate, facilitate & support learning journey to deliver personalised blended learning experience with a successful outcome

Critical Job Functions:

Compliance - Course run, enrolment, payment status, assessment upload.
Facilitating learning activities - Interact with learners, employers, and stakeholders in a professional manner to ensure engagement and collaboration. Monitor the progress of learners learning journeys, ensuring effective learning outcomes.
Data management and analysis - Utilise Microsoft Power BI to generate and analyse reports and dashboards, providing insights into learning progress and financial information. Gain proficiency in utilising Learning Management Systems, Student Management Systems, and digital course tools.
Monitoring learner progress - Monitor and track learners' progress throughout their learning journeys, offering guidance and support as needed. Provide first level counseling and support to learners to address any challenges or obstacles they encounter in the areas of administration and learner progress. For subject matter counseling refer learner to Learning Facilitators
Coordination of faculties - Support instructors, mentors, and assessors to ensure smooth delivery of educational content and assessments.

Requirements

Requirements:

Bachelor’s Degree or Diploma, preferably in Business or Information Technology
Proficient in using Learning Management Systems (LMS), Student Management Systems (SMS), and webinar platforms
Technically savvy with the ability to adapt quickly to new digital tools and systems
Willing to take on a contract role of 2-3 months

Technical Skills & Competencies

Data Analysis: Proficiency in utilising tools like Microsoft Power BI for generating reports and analyzing learning progress data.

Resource Management: Competence in allocating learning resources efficiently to support trainees' educational needs and enhance learning experiences,

Coordination Skills: Ability to coordinate faculties, including instructors, mentors, and assessors, ensuring smooth delivery of educational content and assessments.

Learner Support: Ability to engage learners of different profiles to understand their issues and provide support timely with accurate information. Escalate any matters to Programme Manager for further follow-up

Required profile