Bachelor's degree in Communications, Marketing, or a related field., Strong understanding of social media platforms and online reputation management., Excellent communication and interpersonal skills., Experience in customer service or client relations is preferred..
Key responsibilities:
Manage and respond to customer inquiries on social media and Reclame Aqui.
Monitor and analyze online feedback to improve customer satisfaction.
Collaborate with marketing teams to enhance brand presence online.
Prepare reports on customer interactions and feedback trends.
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