Operations Technical Architect

Operations Technical Architect         .

Location: Remote

Industry: Technology and Public Safety Solutions

Mutualink is a leading provider of advanced communication and collaboration solutions designed for public safety, emergency management, and homeland security. We pride ourselves on innovation, reliability, and a commitment to making communities safer. We are seeking a dynamic and experienced Operations Technical Architect to join our team and drive growth and expansion for our business.

As the Operations Technical Architect at Mutualink, you’ll play a central role in transforming the company’s internal operations through systems design, automation, and AI-driven process improvements. You’ll work closely with leadership across operations, engineering, and customer success to identify bottlenecks, design scalable solutions, and lead initiatives that improve efficiency, transparency, and decision-making across the business.

This role is ideal for someone who’s part engineer, part systems thinker, and fully motivated to build lasting infrastructure that supports a growing organization.

Key Responsibilities:

• Partner with the Director of Operations and senior leadership to audit and optimize cross-functional workflows

• Design and implement internal systems (CRM, automation, dashboards) to improve performance visibility and reduce manual overhead

• Build and maintain lightweight technical tools using platforms like n8n, Airtable, and custom GPT integrations

• Lead the development of AI-powered support tools (e.g., diagnostic bots, internal Q&A systems)

• Drive operational metrics tracking (e.g., OKRs, support SLAs, project throughput) through integrated dashboards and process instrumentation

• Translate ambiguous problems into scalable systems across operations, technical support, and business intelligence

• Identify and own high-leverage internal initiatives from start to finish

Qualifications: 

• 2–4+ years of experience in technical consulting, operations, systems design, or support automation

• Proficiency with tools such as n8n, Airtable, Notion, or similar workflow builders

• Strong understanding of APIs, SaaS architecture, and modern AI capabilities (LLMs, chatbot frameworks, data enrichment)

• Excellent communication and change management skills; ability to drive adoption across technical and non-technical teams

• A builder’s mindset with an eye for both detail and scalability

• Bonus: experience with CRM platforms (Salesforce, HubSpot), Botpress, or internal tooling stacks

Why Mutualink? 

• Be part of a forward-thinking company dedicated to advancing public safety and emergency communication solutions. 

• Opportunities for career advancement and professional development within a growing organization. 

• Contribute to projects that have a direct impact on community safety and emergency response. 

• Attractive salary and benefits package, including health insurance, retirement plans, and performance-based incentives. If you are motivated, experienced and looking to make a significant impact in the technology and public safety sectors, we invite you to apply for this exciting opportunity at Mutualink.

Compensation:   

We offer a competitive compensation and benefits package (Health, Vision, Dental and Group Life Insurance, 401K Plan, PTO, and Holiday Pay), a great team to work with and a mission that you can be part of that will absolutely make a difference. This position offers a fixed annual base salary. Promotional and advancement opportunities are available to reach top pay.

 For informational purposes only, the salary range for an Operations Technical Architect begins at $110,000.00, with a mid-range of $120,000.00 and a top pay of $130,000.00.  This pay range can be modified at any time at the sole discretion of the Company and does not include variable, performance-based compensation which can be applicable.

Interested candidates should visit Mutualink’s Career Center to apply.

Equal Employment Opportunity and Affirmative Action

Mutualink, Inc. (“Mutualink or Employer”) is an equal employment opportunity and affirmative action employer, dedicated to the policy of nondiscrimination in employment on any basis prohibited by law. Mutualink is committed to providing equal employment and advancement opportunities without consideration of race, color, religious creed, age, gender, sexual orientation, gender identity or expression, marital status, national origin, ancestry, veteran status, intellectual disability, genetic information, disability, or other legally protected status, unless there is a bona fide occupational qualification under applicable Connecticut statute excluding persons in one of the foregoing protected groups. Additionally, Mutualink will take affirmative action to ensure workplace equality, avoid all forms of discrimination, and develop a workforce that is representative of all segments of the population.