Offer summary

Qualifications:

Ideally an associate or four-year degree, or equivalent experience., At least 5 years of experience in medical billing and 3 years in customer service/account management., In-depth understanding of insurance, medical claims, and revenue cycle management., Strong communication, organizational skills, and proficiency in Google Suite/Microsoft Office..

Key responsibilities:

Manage retention and performance of Enterprise and large SMB RCM customers.

Deliver quality RCM services and create monthly performance reporting packages.

Conduct RCM Customer Performance Monthly Meetings and analyze customer performance metrics.

Develop relationships with customers and partner with departments to meet RCM performance goals.

Job description

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

Job Description

The SR RCM Customer Performance Manager will manage the retention and performance of our Enterprise and large SMB RCM customers by providing leadership and operational support to achieve customer’s performance measures and deliverables. The SR RCM Customer Performance Manager will proactively anticipate customer needs and identify short term and long-term solutions/goals.

PRIMARY RESPONSIBILITIES OF THIS POSITION

Responsible for the retention of the RCM revenue
Accountable for RCM performance and articulating the value of RCM services at a customer level to drive satisfaction.
Maximize RCM collections to enable growth of the RCM business for customers
Establish a trusted advisor relationship with each assigned customer and drive continued value of RCM services.
Deliver quality RCM service for Enterprise and SMB profile customers.
Create value add RCM monthly performance reporting packages.
Lead RCM Customer Performance Monthly Meetings for customers Enterprise and SMB customers.
Increase customer satisfaction by understanding their RCM business needs and provide best practice solutions to remove gaps/blocks that impact overall RCM performance.
Proactive customer level performance analysis to ensure SLA’s and key performance indicators are on target to hit established goals.
Address below target metrics, downward trends, anticipate customer needs regarding RCM performance.
Navigate and resolve complex customer requests, issues, and/or escalations.
Identify and mitigate customer risk through clear resolution driven action plans and effective communication internally and externally.
Partner with multiple departments to ensure customer is meeting RCM performance.
Develop relationships with assigned customers through ongoing professional communication, via scheduled/ad hoc calls and written correspondence.
Establish and maintain healthy relationships with cross-functional departments and business partners in support of goals.
Train/mentor (existing/new) RCM Customer Performance Managers
Other duties as assigned.

SKILLS REQUIRED FOR THIS POSITION

Resourceful team-player, with the ability to also be extremely effective independently.
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/customer service and response.
Troubleshoot issues, multi-task, and prioritizing issues by risk/severity, complexity, and urgency.

QUALIFICATIONS

Ideally associate degree or four-year degree desired or demonstrated experience
Revenue Cycle Management ex
Ideally 5 years experience medical billing
Ideally 3 years customer service/account management experience
An in-depth understanding of insurance and billing of medical claims, revenue cycle and denial/rejection management
Strong verbal and written communication skills
Strong organizational skills and attention to detail
Intermediate computer skills (typing, data entry, general computer, and browser usage)
Intermediate Google Suite/Microsoft Office (Word. Excel) knowledge
The ability to analyze and make actionable decisions from data
Strong ability to prioritize tasks

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Ensora Health is an equal opportunity employer.

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