Offer summary

Qualifications:

2-4 years of Technical Solutions and/or Integration experience, Strong relationship-building and technical communication skills, Deep understanding of product APIs and platform architecture, Ability to translate business needs into technical solutions..

Key responsibilities:

Partner with sales and customer success teams to understand business goals

Design scalable solutions based on platform capabilities

Document and present solution plans to stakeholders

Collaborate with implementation and customer success teams to ensure successful adoption.

Job description

Location: Remote (US-based preferred)

Department: Customer Success

Reports to: Manager, Professional Services & Solutions Architecture

Purpose

To bridge the gap between customer needs and technical solutions, enabling successful platform adoption and long-term value.

Mission & Goals

Drive solution design aligned with customer objectives
Support post-sales with technical expertise
Maximize product fit and scalability for each customer

Responsibilities

Partner with sales and CS to understand business goals
Design scalable solutions based on platform capabilities
Create solution documentation and integration architecture
Stay up to date on product roadmap and capabilities

Main Tasks

Conduct discovery and requirements gathering
Architect customer-specific solutions
Document and present solution plans
Collaborate with implementation and CS teams

Qualifications

2-4 years of Technical Solutions and/or Integration experience
Ability to juggle multiple priorities while maintaining a strong customer focus
Strong relationship-building
Deep understanding of the product and APIs
Strong technical communication
Ability to translate business needs into technical solutions
Knowledge of integrations, data flows, and platform architecture
Collaborative spirit with a bias toward action, efficiency, and continuous improvement

About Gravyty

At Gravyty, we are redefining how higher education, K-12, and nonprofits engage students, alumni, and donors. Our AI-powered platform transforms engagement by breaking down data and technology silos, creating a seamless experience across the entire lifecycle—from student success to alumni and donor relationships. Trusted by over 2,750 institutions and organizations, Gravyty powers more than 25.5 million interactions annually, driving better outcomes, greater efficiency, and stronger connections.

Our global team of 150+ passionate professionals is united by a shared commitment to innovation, excellence, and making a real impact. If you’re looking to be part of a dynamic, purpose-driven company, Gravyty is the place for you.

We offer competitive benefits, employer-matched retirement plans, flexible time off, and a supportive environment where your contributions make a difference.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

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