Offer summary

Qualifications:

Bachelor's degree in Information Technology or related field., Strong knowledge of IT service management and support processes., Excellent communication and problem-solving skills., Experience with ticketing systems and remote support tools..

Key responsibilities:

Provide first-line support for IT-related issues and inquiries.

Troubleshoot hardware and software problems for end-users.

Document and track incidents and service requests in the ticketing system.

Collaborate with other IT teams to resolve complex issues.

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice The Salvation Army helps people in need through a wide variety of spiritual and humanitarian programs and is active in 128 countries. In Australia our services are as wide-ranging and diverse as the areas of need in the community. You can find out more at salvationarmy.org.au. To view our social media terms of use, go to salvationarmy.org.au/socialmedia.

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