Learning Management System (LMS) Administrator

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.

Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!

If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!

JOB OVERVIEW:

This position is responsible for the day-to-day technical and operational support for Henry Schein One’s Learning Management Software (LMS), acting as the first line of customer support for end users. The role educates employees and leaders on how to use the system efficiently to manage the training of their teams, including guidance, documentation, running reports, and managing content. The LMS Administrator will also coordinate upgrades, communication, testing, and activation of new functionality. Additionally, this role supports our Content Management System (CMS), working to curate both training and marketing materials as needed. The candidate should also have a background in instructional design or content creation and be proficient with Canva, Articulate 360, and Camtasia.

KEY RESPONSIBILITIES (Please include % of time for each responsibility):

• Responsible for uploading all new training content to the LMS.

• Creates and distributes reporting regarding the usage of the LMS to Sales and Field Service leadership. Maintains the user list, ensuring it remains current.

• Responsible for LMS content curation, reviewing libraries to ensure content is current, aligned with business strategy, and available to appropriate user lists. Repackages materials as SCORM files as needed, creates learning assessments and quizzes, and works with instructional designers and external partners to gather and upload necessary learning materials.

• Uploads and formats CMS content to ensure it is current, aligned with business strategy, and available to appropriate user lists. Works with internal and external partners to gather and store marketing materials.

• Creates CMS pages to ensure content is organized and accessible to appropriate end-user audiences.

• Acts as front-line support by responding to inquiries related to the LMS/CMS and troubleshooting user issues.

• Participates in LMS and CMS strategy meetings.

• Assists the Sales Enablement Team as needed on specific projects.

• Coordinates administration of training events (both live and virtual).

• Manages integrations with third-party tools such as CRM, HRIS, and automation platforms.

• Stays up to date with LMS updates, best practices, and emerging eLearning technologies.

SPECIFIC KNOWLEDGE & SKILLS:

• Working knowledge of Showpad Learning Management Software.

• Working knowledge of Showpad Content Management Software.

• Ability to learn new software tools and features.

• Excellent written communication skills.

• Strong organizational skills.

• Ability to enhance standard reporting as needed.

GENERAL SKILLS & COMPETENCIES:

• Excellent time management skills and the ability to prioritize work.

• Ability to set clear team goals, delegate tasks, and set deadlines.

• Strong attention to detail and accuracy.

• Customer service-oriented and ability to work with and resolve complex issues.

• Ability to plan and arrange activities.

• Excellent interpersonal communication skills.

• Strong written and verbal communication skills.

• Ability to maintain confidential and highly sensitive information.

• Ability to work in a team environment.

• Ability to multi-task and manage multiple projects.

• Strong conflict resolution skills.

• Capacity to work effectively under pressure.

• Strong analytical and problem-solving skills.

• Ability to oversee multiple and/or complex projects.

• Identify and recommend continuous improvement opportunities.

• Establish productive working relationships at multiple levels within the organization.

MINIMUM WORK EXPERIENCE:

• Typically 5 or more years of related experience.

PREFERRED EDUCATION:

• Typically High School education, vocational training, and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

• Travel typically less than 10%.

• Office environment.

• No special physical demands required.

SKILL:

• Exceptional understanding of the job and ability to apply knowledge and skills to complete a wide range of complex tasks.

• Complete tasks in creative and effective ways.

• Complete assignments and facilitate the work activities of others; may coordinate work beyond own area.

• Apply acquired knowledge of procedures and external regulations.

• May provide back-up process support for the Supervisor.

COMPLEXITY:

• Consistently work on complex and unique assignments requiring independent action and a high degree of initiative to resolve issues.

• Make recommendations for new procedures.

• Analyze more complex technical or non-technical problems and suggest solutions where precedent may not exist.

SUPERVISION:

• Work under minimal supervision and may act independently to determine methods and procedures on new assignments.

• Often act as a facilitator and team leader and may provide informal feedback.

• Provide training as needed.

PERFORMANCE REQUIREMENTS:

• Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high end of meets expectations or consistently exceed expectations.

If you are a tech-savvy LMS professional with a passion for eLearning and instructional design, we encourage you to apply!

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry, with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.