Marketing, Sales, and Service Group - Sales

Job Description

Work Arrangement

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The territory covers Houston, Texas and surrounding cities.  The selected candidate must live in territory or relocate to Houston, TX or surrounding area.

This job may be eligible for relocation benefits.

The Role

The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers.  They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including execution of marketing initiatives, customer retention, financial analysis, and training.

What You'll Do:

• Proactive leadership and full accountability for district revenue, customer retention, and exceptional service quality.

• Lead district revenue growth, retention, and customer experience with full accountability for performance outcomes.

• Serve as a strategic advisor to dealership leadership, fostering strong partnerships and driving business success.

• Drive revenue growth and KPI achievement through effective execution of CCA programs, initiatives, and related activities.

• Conduct thorough dealer engagements using standardized processes, prioritizing dealer needs and GM performance objectives.

• Analyze and optimize dealer marketing and merchandising strategies to enhance service lane traffic and overall customer engagement.

• Develop and implement annual business plans, proactively addressing challenges with strategic countermeasures.

• Resolve aftersales customer needs efficiently, including SPAC/CAC/TAC cases, goodwill/warranty/policy requests, ensuring a seamless experience.

• Monitor and achieve key performance indicators (KPIs) across revenue, customer retention, training completion, and EV compliance.

Additional Job Description

Your Skills & Abilities (Required Qualifications):

• Bachelor’s Degree or Equivalent Experience

• 2+ years of experience leading, guiding and improving dealership fixed operations

• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience

• Effective oral and written persuasive and informative communication skills

• Proficient knowledge of Dealership Service & Parts Operations:

  • Automotive Parts and Service Systems

  • Dealer Operating Report & Fixed Analysis Tools

  • Dealership profit department’s structure and interconnectivity

  • Consultative Selling Skills

Competencies:

• Successfully builds and maintains strong internal/external relationships

• Successfully Drives for Results & Drives Change Management

• Effectively demonstrates Informative and Persuasive communication skills

• Effectively works autonomously with strong Time Management & Prioritization Skills

• Effective With Timely Problem Solving 

• Consistently Demonstrates Innovation and Creativity 

• Consistently Demonstrates Initiative & Adaptability 

• Strong Customer Orientation  & Conflict Resolution

What Will Give You a Competitive Edge (Preferred Qualifications) 

• In-dealership retail experience

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​