Clinical Systems Production Support Specialist III

Job Summary:

The Clinical Systems Support Specialist III will be responsible for leading the efforts of multiple projects at the same time, duties will include, but not limited to implementation of the strategies designed by the architecture team, work with the architecture team on those strategies, solutions, progress and ensure timely delivery of key clinical system improvements.  Serve as primary lead for the implementation of key clinical projects.

Essential Functions:

• Execute tactical components to achieve deliverables by vendor, to include but not limited to components of clinical systems from design through implementation
• Work closely with the architecture teams, collaborating to identify solutions and vendors, ensuring the development of deliverable clinical strategies
• Lead the delivery of solutions/vendors/strategies
• Lead and coordinate efforts for projects—including understanding the ask on IT and scope of work, working with managers/leaders on IT estimates and timeframes, helping to coordinate the development with our vendor partners, reviewing SOW agreements to manage the work, and overseeing delivery and execution as necessary to ensure on-time project delivery of our clinical systems
• Escalate and help resolve issues and blockers of vendors or IT developers as necessary to ensure delivery of IT work
• Collaborate with the architecture teams, users and software vendors identifying solutions for clinical systems needs and supporting the implementation of those clinical systems/enhancements
• Work with end users on identifying and resolving problems, working with software vendor as needed if required
• Assess, analyze, and identify impacted teams and manage engagement of those teams
• Facilitate the communication and understanding of high-level business needs between business areas and within technology amongst peers, managers, directors, and executive level
• Collaborate with architecture to ensure initiatives align with and support the overall architecture goals
• Ability to define requirements for management information dashboards
• Support the expectations of business partners
• Represent IT in project and/or business meetings and engagements
• Work with business leaders and architecture teams to understand the business model and nuances of the functional business areas
• Support end to end testing process
• Support the process of gathering business requirements to make sure the IT teams understand the needed development of the clinical system
• Continuously monitor and setup proactive alerting on production systems and apps to ensure optimal performance and availability
• Respond to production incidents and service requests, troubleshooting issues to resolution
• Document incidents, track their status, and communicate updates to stakeholders
• Propose ideas and actions that gain acceptance from peers, managers, directors, and executive management
• Participate in on-call support rotation as needed
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s degree in or equivalent years of relevant work experience is required
• Five (5) years of development experience, to include .NET, is required
• Five (5) years of experience using operating system and database concepts for application troubleshooting is required
• Extensive experience with Utilization Management and Case Management systems
• Previous experience with Guiding Care preferred

Competencies, Knowledge and Skills:

• Familiarity with monitoring tools such as Dynatrace and Splunk, preferred
• Familiarity with SRE preferred
• Effective written and verbal communication skills with demonstrated ability to explain technical information to non-technical people and non-technical information to technical people
• Proven business acumen that leads to positive results
• Strong knowledge of Agile concepts
• Ability to develop and manage relationships with key business stakeholders and business leaders
• Ability to advocate, negotiate, listen, and collaborate with a variety of individuals and groups
• Knowledge of principles and methods of systems and application implementation, configuration management and maintenance, database management
• Technical understanding of operating system and database concepts, and application troubleshooting preferred
• Ability to provide support and knowledge of process to all end users to ensure the proper and effective use of Complex Care/LTSS and Care Coordination systems to improve the delivery of patient care
• Ability to manage competing priorities and adapt to a fast-paced environment
• Ability to work independently and within a team environment
• Ability to develop, prioritize and accomplish goals
• Excellent listening, critical thinking, and interpersonal skills
• Strong problem-solving skills with attention to detail
• High level of professionalism
• Gains understanding of business strategies
• Intermediate to advanced proficiency with Microsoft Office to include Word, Excel, PowerPoint, and SharePoint
• Presentation and analytical skills
• Stays abreast of industry trends in business and technology

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.