Offer summary

Qualifications:

Fluent in both French and English, with excellent communication skills., Experience in customer service or support roles, preferably in the gaming industry., Strong problem-solving abilities and a passion for gaming., Familiarity with gaming platforms and troubleshooting common issues..

Key responsibilities:

Provide support to customers in both French and English via chat, email, or phone.

Assist players with account issues, game-related inquiries, and technical problems.

Document and report customer feedback to improve service quality.

Collaborate with the gaming team to resolve complex issues and enhance user experience.

Welcome to 5CA. We’re pioneers of work-from-home global CX in any language, anywhere, any time, for any of your customers. We bring together the best people, processes and technology to deliver customer experience free from barriers, geography and limits. We help improve customer spend and advocacy through CX that wins hearts, minds and wallets.

Required profile