Bachelor's degree in Engineering or related field., Strong technical knowledge of software applications and systems., Excellent problem-solving skills and ability to troubleshoot issues effectively., Experience in customer support or technical support roles is preferred..
Key responsibilities:
Provide technical support for software applications during night shifts.
Troubleshoot and resolve customer issues via phone, email, or chat.
Collaborate with development teams to improve application performance.
Document support processes and maintain knowledge base articles.
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