Offer summary

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field., Proven experience in omni-channel strategy and customer experience management., Strong leadership skills with a track record of managing cross-functional teams., Excellent analytical and communication skills..

Key responsibilities:

Develop and implement omni-channel strategies to enhance customer experience.

Lead the team in exploring new delivery models and innovative solutions.

Collaborate with stakeholders to align business objectives with customer needs.

Monitor and report on performance metrics to drive continuous improvement.

Sephora is the world’s leading global prestige beauty retail brand. With 52 000 passionate employees operating in 34 markets, Sephora connects customers and beauty brands within the world’s most trusted and dynamic beauty community. We serve a highly engaged community of hundreds of millions of beauty followers across our global omnichannel network of more than 3 000 stores and iconic flagships, and our e-commerce and digital platforms, offering personalized and immersive seamless experiences across every touchpoint. With our curation of close to 500 brands and our own label, Sephora Collection, we offer the most unique and diverse range of prestige beauty products, tailored to our customers’ needs from fragrance to make-up, haircare, skincare and beyond, as we constantly reimagine the world of prestige beauty. Since our inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, we have been disrupting the prestige beauty retail industry. Today, we continue to break with convention to drive our mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

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