Offer summary

Qualifications:

5–7 years of experience in voice engineering, particularly in VoIP, PBX, and SIP trunking., Deep knowledge of voice protocols like SIP and H.323, along with network design fundamentals., Hands-on experience with platforms such as Webex Calling, Zoom, and MS Teams Voice., Bachelor’s degree preferred, or equivalent industry experience, with certifications like CCNP or CCIE being advantageous..

Key responsibilities:

Design and deploy voice communication systems, ensuring minimal business disruption.

Monitor and maintain voice systems for performance, applying necessary updates and patches.

Lead voice infrastructure projects, coordinating with vendors and internal teams to meet deadlines.

Stay updated on emerging voice technologies and recommend innovative solutions to enhance services.

Job description

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Senior Voice Engineer opportunity with an industry-leading real estate services company known for its innovation, customer service, and over 130 years of market leadership. Join a company that’s investing in its people, technology, and future—with a culture focused on collaboration, performance, and supporting employees’ success. This is your chance to be part of a legacy company reimagining voice technology for the next generation.

The Senior Voice Engineer is responsible for the specific duties listed below.

Your specific duties will include:

Voice System Design & Implementation:
Design and deploy voice communication systems, including VoIP, PBX, SIP, Webex Calling, and unified communications platforms like MS Teams and Zoom.
Develop detailed deployment plans with minimal business disruption.
System Maintenance & Optimization:
Monitor voice systems for performance and reliability.
Apply system updates, patches, and configuration changes to maintain optimal security and functionality.
Troubleshooting & Support:
Troubleshoot and resolve complex voice-related issues (call quality, connectivity, etc.).
Provide escalated support and collaborate cross-functionally with IT teams.
Project Management:
Lead end-to-end voice infrastructure projects—upgrades, migrations, and carrier transitions.
Coordinate with vendors and internal teams to meet deadlines and milestones.
Documentation & Reporting:
Maintain up-to-date documentation for configurations, troubleshooting steps, and system architecture.
Provide reporting insights to inform business and technical decisions.
Innovation & Research:
Stay on top of emerging voice technologies and trends.
Recommend innovative solutions to enhance voice infrastructure and services.

Specific qualifications for the position include:

5–7 years of experience in voice engineering, with a strong background in VoIP, PBX, SIP trunking, and unified communications.
Deep knowledge of protocols like SIP, H.323, and fundamentals of network design (QoS, bandwidth management).
Hands-on experience with Webex Calling, Webex Contact Center, Zoom, MS Teams Voice.
Demonstrated expertise in voice troubleshooting tools, carrier porting processes, and telecom integrations.
Bachelor’s degree preferred, or equivalent industry experience.
Preferred certifications include CCNP, CCIE, Cisco, Avaya, CVP, Webex advanced training.

Pay Rate Range: $54.05- $ 57.43 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

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