Translations Project Manager

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

LanguageLine’s UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Over its 40-year history, LanguageLine Solutions ensures the best interpreting and translation services available in the industry.

Main Job Purpose

The Project Manager role will be responsible for managing a key account and/or portfolio of key accounts and reports to the Project Management Team Leader. The key objectives of the Project Manager include customer engagement, task allocation as well as managing the completion of translation, localisation, transcription, alternative format, proofreading, voiceover and subtitling projects. The salary we are offering for this role is 80,000 – 95,000 PLN.

Specific Tasks

• Managing complex projects ensuring quality, delivery on time and within budget
• Supporting direct customer engagement, to include status update calls and conflict resolution calls, face to face, video or telephone
• Evaluating requests, preparing files, producing quotes, arranging schedules and ensuring client is kept up to date on progress throughout the customer workflow cycle
• Taking ownership of projects at a customer level to drive the accounts forward and proactively streamline processes
• Utilising industry knowledge with any complex/non-standard quoting and triggering when to defer to Pre-Sales to support customers find the best approach for their translation requirements
• Supporting customer forecasting and capacity analysis
• Day-to-day management of supplier queries and client liaison
• Troubleshooting and analysing root cause in order to initiate improvements
• Identifying risk and taking ownership and/or escalate risk as appropriate
• Build strong relationships with clients and provide a high level of customer service in order to encourage further business opportunities, ensuring any potential new business opportunities are escalated as appropriate
• Supporting account review with client and preparation of operational reports, where applicable (this includes support during QBRs, monthly scorecard meetings, F2F client meetings etc.)
• Driving appropriate linguist usage, negotiating with vendors, linguist feedback loop and escalation to Vendor Management Support in driving process improvements, to increase profitability, quality and work culture
• Support in implementation of new requirements stemming from contractual review
• Liaise with sales staff and other key stakeholders effectively to clarify project parameters
• Prepare and maintain project documentation
• Establishing and maintaining excellent relationships with our global resources
• Compliance with relevant and applicable procedures
• Quality checks and signing-off of deliverables
• Delivery of finalised work to clients, ensuring that all deadlines are met
• Creating client invoices
• Coordination of project teams and assignment of responsibilities to more junior team members
• Mentoring and training of interns and Junior PM’s
• Working to KPIs and increasing gross and net profit
• Maintaining records as required and adhering to ISO procedure and requirements
• Take personal responsibility for ensuring that personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook
• Any other duties appropriate to the position.

Person Specification

The following range of experience, knowledge and skills are required:

Essential:

• Excellent verbal and written English communication skills
• Impeccable presentation, communication and customer service skills, with the ability to clearly present updates and requests for information to the client
• Good leadership skills
• Strong organisational and multitasking skills
• Strong negotiation skills
• Problem-solving and analytical capabilities
• Excellent attention to detail
• Ability to work well in a team within a multi-language/multi-cultural environment
• Proactive approach to supplier follow-up and project management
• Ability to work independently and meet deadlines under pressure
• Ability to identify efficient working practices and adopt these throughout the project life cycle

• Telephone Skills
• Advanced IT skills

Desirable:

• Degree educated
• Translations Background
• Proficiency in Computer Assisted Translation (CAT) tools (SDL Trados Studio, XTM, MemoQ)

This will be a fully remote role.

This role is subject to an enhanced DBS Disclosure

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)