Offer summary

Qualifications:

Strong understanding of software and hardware troubleshooting techniques., Excellent communication skills to explain technical concepts clearly., Experience in customer service or technical support roles is preferred., Ability to work in a fast-paced environment and manage multiple tasks..

Key responsibilities:

Serve as the first line of contact for clients experiencing technical issues.

Assist users with troubleshooting software and hardware problems.

Consult users on software functionality and guide them through features.

Ensure a smooth user experience by addressing client inquiries effectively.

Syrve’s mission is to create remarkable, trusted tech that enables hospitality businesses to cut through the grind of everyday tasks and build a strong business advantage. Syrve introduces modern solutions to long-standing challenges that are simpler, easier, and smarter than ever before, to give customers the tools they need to operate with confidence. Syrve has a vision. We see a future where customers enjoy a truly incredible experience and can focus more on what they do best. No matter where they are. Or how they operate. For this vision to become a reality, we need to break down silos, bringing front of house, back of house, and back-office operations together to achieve a common goal. Focus on your business. We’ll drive your operation in powerful new ways. Our smart hospitality software gives you the edge. Success built in

Job description

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 9000 customers worldwide and counting.

Role Description

We are looking for a Technical Support Specialist to join our team and provide exceptional support to our users. In this role, you will be the first line of contact for clients, assisting them with technical issues, troubleshooting software and hardware problems, and ensuring a smooth user experience.

You will also be responsible for consulting users on how our software works. This includes answering functional questions, guiding them through features, and helping them understand the product’s capabilities. Your ability to explain complex concepts in a clear, user-friendly way will be key to ensuring client satisfaction and success.

Required profile