Offer summary

Qualifications:

Fluent/advanced English is a must., Experience with Microsoft Windows and a strong desire to learn about software and hardware products., Training and time-management skills are essential., Previous experience in customer support and a technical background are preferred..

Key responsibilities:

Provide timely and accurate information to existing and prospective customers about products.

Identify, analyze, and troubleshoot technical issues, offering effective solutions.

Respond to support queries through phone, chat, and email.

Assist customers with software and hardware configurations, billing, and merchant services requests.

Job description

The Position:

As a Tech Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

Help existing and prospective customers by providing timely and accurate information about our products
Identify, analyze, and troubleshoot technical issues and provide effective solutions
Respond to support queries via phone, chat, and email
Help Customers with software and hardware configurations, billing, and merchant services related requests
Provide clear and complete documentation and notes on all service inquiries

Skills/Requirements:

Fluent/advanced English (MUST!)
Ability to work in different shifts
An experienced PC user (General Microsoft Windows knowledge)
Existing technical background or a strong desire to explore the field of software and hardware products
Training and time-management skills
Communication and listening
Understanding of conflict resolution
Empathy, positive attitude and Self-Control
Desired: Previous experience in the Support field
Desired: Technical background and IT education
Desired: Experience in working with CRM and Jira