Offer summary

Qualifications:

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services., 1 year experience in pharmacy billing and reimbursement., Effective written and verbal customer service skills., High School Diploma or GED required..

Key responsibilities:

Develop a deep understanding of client Specialty processes and customer service impact on patient journey.

Help patients navigate complex billing and reimbursement processes.

Accurately document each interaction in the Revenue Cycle system.

Gather and examine patient information to determine eligibility for payment plans.

Job description

Our Client, a Retail Pharmacy company, is looking for a Billing Specialist I - Inbound Patient Account Services Coordinator for their Remote location.

Responsibilities:

Develop a deep understanding of client Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
Record, review, and take next steps to follow-up and resolve patient concerns.
Gather and examine patient information to determine eligibility for payment plans.
Meet call center metrics that include call volume and call quality.
Use technology to effectively liaison with other departments across client Specialty.
Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Requirements:

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
Effective written and verbal customer service skills.
Ability to work independently and on a team.
Ability to offer emotional support and empathy.
1 year experience in healthcare billing, collections practices, and/or infusion services.
1 year experience in pharmacy billing and reimbursement.
Verifyable High School Diploma or GED Required Yes

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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