Offer summary

Qualifications:

Experience in travel, hospitality, or customer service preferred but not required., Strong attention to detail and ability to manage multiple bookings at once., Excellent communication and customer service skills., Comfortable using online booking systems and basic computer applications..

Key responsibilities:

Consult with clients to understand their lodging needs and preferences.

Research and recommend hotel options that align with each client's itinerary and budget.

Book hotel reservations and manage confirmations, upgrades, and special requests.

Provide clear communication on booking terms, payment options, and policies.

Job description

Job Title:

Remote Hotel Coordinator

Location:

Remote

Company:

Destination Knot

About Us:

Destination Knot is a full-service travel agency focused on creating customized travel experiences for clients across the globe. From hotel stays to full vacation packages, we provide expert planning, unbeatable rates, and personalized service. We empower our team of remote agents to thrive in a flexible, commission-based environment with access to ongoing training, tools, and travel perks.

Job Overview:

We are seeking a reliable and resourceful Remote Hotel Coordinator to assist clients in booking hotel accommodations that match their travel preferences, budget, and needs. This role is perfect for someone who enjoys researching destinations, comparing hotel options, and providing top-tier customer support. You will be responsible for managing hotel bookings, offering expert advice, and ensuring a smooth reservation experience for clients from start to finish.

Key Responsibilities:

Consult with clients to understand their lodging needs and preferences

Research and recommend hotel options that align with each client's itinerary and budget

Book hotel reservations and manage confirmations, upgrades, and special requests

Provide clear communication on booking terms, payment options, and policies

Stay current on hotel promotions, loyalty programs, and travel trends

Maintain accurate booking records and client profiles using CRM tools

Assist with post-booking support including changes, cancellations, or rebooking

Qualifications:

Experience in travel, hospitality, or customer service preferred but not required

Strong attention to detail and ability to manage multiple bookings at once

Excellent communication and customer service skills