Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer service management, preferably in a leadership role., Strong communication and interpersonal skills., Ability to analyze data and implement effective strategies..

Key responsibilities:

Oversee the customer service department and ensure high-quality service delivery.

Develop and implement customer service policies and procedures.

Monitor customer feedback and address any issues promptly.

Collaborate with other departments to enhance the overall customer experience.

Avista Utilities: Avista is involved in the production, transmission and distribution of energy. We provide energy services and electricity to 360,000 customers and natural gas to 321,000 customers in a service territory that covers 30,000 square miles in eastern Washington, northern Idaho and parts of southern and eastern Oregon, with a population of 1.5 million. Avista is an operating division of Avista Corp. www.myavista.com

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