Admissions Representative

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child . As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work. Position: Admissions Representative Location: Richardson, TX Hours: Monday-Friday, 8a-5p Schedule: Hybrid, after in office training. The Position We are looking for a full-time Admissions Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families. Manage the intake process for Durable Medical Equipment (DME) using CPR+ and INSIGHT databases. Coordinate the New Product Request process and activities of the Customer Service (CS) helpdesk. Act as the Coordinator of the Day (COD) to ensure smooth daily operations. Obtain new patient referrals, supporting documentation, and insurance authorization as required. Verify insurance benefits and complete accurate data entry for products and services provided. Process ongoing patient supply orders and prescriber orders, maintaining up-to-date records. Coordinate intake processes for specialized organizations and support evening and Saturday on-call staff. Address and resolve billing or service-related complaints, escalating issues when necessary. Organize and process paperwork, including prescriber orders, shipping orders, and delivery documents. Prepare patient paperwork for billing and coordinate service for evening deliveries. Requirements High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience. Durable medical equipment (DME) intake/ admissions experience preferred Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required. Experience in Brightree EHR a plus! The Company Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube. Benefits Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance 401(k) Matching to help secure your future Tuition Reimbursement to support your educational and professional growth Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being We look forward to learning more about you & the skills you can bring to Pediatric Home Service! Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123