Manager Assistant, Digital Banking

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. This is an exciting opportunity to join the Digital Banking team in American Express Technology. We are looking for a strategic, forward-thinking, high-energy, standout individual to support the Vice President of Digital Banking Engineering and Product Management . We are looking for a Manager Assistant who has a passion for details and can provide an outstanding standard of support for the VP. They will work autonomously and efficiently, anticipating the leader’s needs and “connecting the dots” behind the scenes. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently and within a high performing team environment . This individual will also serve as a thought partner in determining direction for the organization and business partners, in collaboration with the VP and his team. The Manager Assistant will be responsible for a broad range of activities including strategic, analytic and communications initiatives to help ensure the objectives of the organization are met. They will be a key member of the DBP Leadership Team, working closely and collaborating with all members of the team. Key responsibilities will include: Act as a central point of contact for urgent business issues, initiatives managed by the executive office, and addressing information requests End-to-end creation of impactful and comprehensive communications/presentations for key business reviews with senior management Play a key role in driving the goals of the team, including oversight of key special projects and initiatives Handle business planning and operational processes driven through the SVP office ( e.g. Tech BUR meetings, leadership team meetings, huddle presentations) Lead ad hoc special projects Understand the pulse of the team, assess the health of colleague engagement and development within the team, propose recommendations to address key themes/top priorities and lead initiatives to optimize (including team events, rewards and recognition and more) Ensure effective flow of information and communications with the team Facilitate Talent Assessments and mid-year and year-end calibration activities Manage and give guidance to the Executive Assistants Qualifications include: The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be composed, organized, culturally aware and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include: Demonstrated ability to get results, think strategically and globally Demonstrated project management, organization and planning skills applied in a fast paced, multi-tasking environment Confirmed work experience within areas such as Administration, HR, Project Management or Technology Passion, energy, personal accountability and a desire to learn and grow as a leader Excellent interpersonal, judgment, communication and follow through skills Solid analytical and financial acumen Outstanding oral and written communication skills Consistent track record of taking complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences Proven ability to navigate effectively and efficiently within American Express Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail Outstanding interpersonal/ relationship building skills A great teammate who can build consensus and work across a large and diverse organization Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive results Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities Able to deal with confidential information without exception Prior technology experience/knowledge a plus Typically holds a bachelor’s or master’s Degree (or has equivalent work experience) Curiosity, creativity, and a desire to have fun! Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.