user support technician

Overview Languages English Education Bachelor's degree Experience 5 years or more Hybrid Work must be completed both in person and remotely. Responsibilities Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Provide customer service Manage incidents Experience and specialization Computer and technology knowledge Information Technology Infrastructure Library (ITIL) Servers Database software Oracle SQL Spreadsheet XML Enterprise resource planning (ERP) software Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Attention to detail