Property Management Assistant (ZR_22798_JOB)

This is a remote position.

Schedule:

• 25 paid hours per week 
  
• Monday-Friday 9:00 AM to 2:00 PM
  

Client Timezone: Alaska Time (AKST)

Client Overview

Join a thriving property management firm in the beautiful state of Alaska! This established real estate management company specializes in delivering exceptional service to property owners and tenants. With a dynamic, growth-oriented approach to business, they leverage modern technology and professional expertise to maintain and enhance their portfolio of managed properties.

Job Description

Step into an exciting role as a Virtual Property Management Assistant where you’ll be the vital link between clients, tenants, and management. Using cutting-edge property management software and communication tools, you’ll handle essential client interactions while supporting the company’s daily operations. This position offers the perfect blend of customer service, administrative expertise, and real estate industry exposure, all while working with a supportive management team that values initiative and professional growth.

Responsibilities

• Serve as the primary point of contact for incoming communication, managing calls and messages during business hours
  
• Process and coordinate maintenance requests by creating detailed work orders in Appfolio
  
• Deliver exceptional customer service to property owners and tenants
  
• Handle time-sensitive communications and ensure proper message routing
  
• Maintain accurate records of all interactions and requests
  
• Coordinate with field staff to ensure smooth information flow
  
• Utilize modern communication systems to manage incoming and outgoing calls professionally
  

Requirements

• 3+ years of demonstrated experience in property management support or virtual assistance
  
• Proven expertise with Appfolio property management software
  
• Excellence in verbal and written English communication
  
• Strong proficiency in Microsoft Office Suite and Google Workspace
  
• Professional home office setup with reliable high-speed internet
  
• Outstanding phone etiquette and customer service orientation
  
• Self-motivated with strong independent work capabilities
  
• Experience with digital communication platforms (Zoom, WhatsApp, Viber, Skype, Teams)
  
• Ability to maintain consistent schedule during Alaska business hours
  
• Strong attention to detail and follow-through capabilities
  

Independent Contractor Perks

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job