Manager, Change and Release Engineering

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

TCGplayer connects hobbyists and hobby businesses to communities. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts and professional sellers! TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.

The Cloud Platform Engineering (CPE) team is responsible for the stability, reliability, release and deployment of TCGplayer.com technology. The team’s primary function is to increase the efficiency of the organization through well-designed automation and infrastructure.

Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion! We are one of New York State’s 50 best employers and Fortune.com’s top 100 companies for women in the U.S.

We are in search of a Manager, Change and Release Engineering, to lead our Release Engineering team. This hands-on role requires functional expertise in technology governance frameworks such as ITIL, as well as the ability to work with cross-functional stakeholders to develop policies and processes to aid TCGplayer’s Technology teams in their development and operations efforts.

What you will accomplish: 

• Lead the Release Engineering team, consisting of Release Engineers.

• Lead Change Enablement meetings to facilitate communication and timing of major changes.

• Develop and maintain relationships with key stakeholders, including IT leadership, business stakeholders, and external auditors.

• Recruit, train, and manage a team of software engineers focused on build and deployment automation, process automation, and tooling integrations in support of the end-to-end development and release process.

• Encourage a culture of continuous improvement by regularly soliciting feedback and implementing iterative improvements to TCGplayer’s Change & Release Enablement practices.

• Stay abreast of industry trends and evolving governance frameworks, identifying opportunities for innovation and differentiation in TCGplayer’s Change & Release Engineering. 

• Create and maintain comprehensive documentation, tutorials, and training resources to help TCGplayer Technology employees maximize the benefits of the TCGplayer’s Change & Release Enablement framework and tooling.

What you will bring: 

• Strong communication and interpersonal abilities to collaborate effectively with cross-functional teams.

• Experience developing and implementing policies and procedures in a Technology setting.

• Agile methodology including using common tools such as Jira, roadmapping, managing sprints and backlogs, and tracking resource usage.

• Ability to drive change and innovation within a technical organization.

• Proven track record of improving the technology policies and processes.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience working in program management, release management, or IT change management.

• Familiarity with CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI, GitHub Actions).

• Experience with IT service management frameworks (e.g. ITIL).

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.

TCGplayer, a subsidiary company of eBay, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at careers@tcgplayer.com.  We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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