Offer summary

Qualifications:

Previous experience in a travel agency or customer support role., Strong attention to detail and excellent communication skills., Ability to work flexible hours, including evenings or weekends if needed., Tech-savvy and comfortable using booking platforms and CRMs..

Key responsibilities:

Respond to client inquiries about existing or upcoming trips.

Resolve travel issues (delays, cancellations, schedule changes) in real time.

Communicate with airlines, hotels, and tour providers to make changes.

Document interactions and maintain client records in our CRM system.

✨Dream. Say "I Do." Celebrate. – Your Perfect Destination Wedding Awaits!✨ Imagine exchanging vows on a sun-kissed beach, in a lush garden paradise, or aboard a luxury cruise ship, surrounded by your loved ones — with every detail seamlessly planned to perfection. At Destination Knot, we specialize in turning your wedding dreams into reality. From breathtaking venues to unforgettable guest experiences, we make your destination wedding stress-free, personalized, and unforgettable. 💍 Why Choose Destination Knot? 🌴 Stunning Destinations: Whether you're dreaming of a tropical island escape, a chic European getaway, or an adventurous cruise, we’ve got you covered. 💫 Expert Coordination: We collaborate with top resorts, private venues, and cruise lines to match your vision, style, and budget. ✈️ Full-Service Planning: From flights and transfers to accommodations and activities, we manage every detail — making your entire journey smooth and memorable. 🎯 Flawless Execution: We work directly with on-site wedding planners to ensure your ceremony, reception, and every special moment are absolutely perfect. ❤️ Our Services Include: ✨ Venue selection tailored to your vision 🌺 Custom décor, floral arrangements & entertainment 📷 Photographer & videographer coordination 🍽️ Dining experiences, catering, and special menus 🚢 Cruise wedding planning for ultimate luxury 🎁 Guest accommodations, travel plans & excursions 🌟 Your Love Story, Your Way We know that your love is unique — and your wedding should be too. Our personalized approach ensures your celebration reflects your style, your personality, and the memories you want to create. 💌 Let Us Handle the Details — You Focus on the Memories! Contact The Destination Knot today and let us transform your dream wedding into an unforgettable reality.

Job description

Job Title: Travel Support Specialist – Client Services

Location: Remote

Company: Destination Knot

About the Role

We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

Respond to client inquiries about existing or upcoming trips.

Resolve travel issues (delays, cancellations, schedule changes) in real time.

Communicate with airlines, hotels, and tour providers to make changes.

Confirm itinerary details, send reminders, and provide travel tips.

Document interactions and maintain client records in our CRM system.

Requirements:

Previous experience in a travel agency or customer support role.

Strong attention to detail and excellent communication skills.

Ability to work flexible hours, including evenings or weekends if needed.

Tech-savvy and comfortable using booking platforms and CRMs.

Why Work With Us?