Bachelor's degree in Computer Science or related field., Proven experience with ServiceNow platform and ITSM processes., Strong problem-solving skills and ability to work in a team environment., Excellent communication skills for client interactions..
Key responsibilities:
Lead the design and implementation of ServiceNow solutions.
Collaborate with stakeholders to gather requirements and define project scope.
Provide technical guidance and support to junior engineers.
Ensure timely delivery of projects and adherence to best practices.
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Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments.
We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively.
We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world.
We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market.
Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services.
Learn more at www.epam.com.
We are seeking a skilled
Lead ServiceNow Engineer
to join our implementation core team.
In this role, you will play a key part in driving the global implementation of ServiceNow and collaborating with various stakeholders to deliver effective solutions. If you are ready to contribute meaningfully, we encourage you to apply.
Responsibilities
Oversee and manage the global implementation of ServiceNow from inception
Interact with multiple modules, including IT Service Management, Technical Service Management, Technical Network Infrastructure, Configuration Management Database, Event Management, Human Resource Service Delivery, Workflow Service Delivery, Governance Risk and Compliance, and Integrations
Develop integrations between ServiceNow and enterprise platforms like OKTA Single Sign-On, Salesforce, and SAP
Maintain platform consistency and integrity throughout the implementation process
Manage upgrades and patching for the ServiceNow platform
Collaborate with internal stakeholders, external client representatives, and third-party vendors
Requirements
At least 6 months of experience with implementing ServiceNow IT Asset Management, Human Resource Service Delivery, or IT Operations Management modules
A minimum of 6 years of hands-on background in implementing ServiceNow across IT Service Management, IT Operations Management, Workflow Service Delivery, and Human Resource Service Delivery modules
Strong team orientation and clear communication skills
Highly organized, with the ability to work independently
Presentation skills to effectively share results with business and engineering stakeholders
A consultative mindset to provide insights and recommend improvements based on ITIL and ServiceNow best practices
Availability to work until 10 AM Pacific Standard Time to align with client representatives and core team members
Nice to have
Qualifications in ServiceNow Administrator, Developer, or Implementer Certification(s)
We offer
Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years.
Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
Hybrid Setup: The flexibility to work from any location in Lithuania, whether it's your home or our dynamic offices in Vilnius and Kaunas
Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more
Salary range €4.4K-€6.5K gross, based on your experience and interview results.
Join our team in our cozy offices in Vilnius or Kaunas.
About EPAM
EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.
With offices in 55+ countries, EPAM has grown in Lithuania to over 1,200+ talented innovators in just 4 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us
Feel free to work remotely from anywhere across Lithuania or connect with colleagues at our Vilnius and Kaunas offices.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.